Shipping Information

Shipping charges may apply to the following states: FL, GA, SC, NC, VA, PA, MD, DE, NJ, NY, CT, RI, MA, ME, VT, NH. Please contact us for a shipping estimate.  Most of the items we ship cannot be sent via UPS or FEDEX.   We use major carriers like G.I. Trucking and R&L.  These carriers require that a person be at the place of delivery when they arrive.  When the piece you ordered is delivered, you must inspect it before the delivery person leaves.  If you do not ensure the item is undamaged, we cannot issue any claims for damages. Once you have inspected the piece, you will be required to sign for it. The major carriers will not carry the item you ordered inside your house.  They can only deliver to the front door or driveway area.  From there, it will be your responsibility to move the item inside.  Since most of our items are very large, you will probably need at least one other person to help you carry your item inside. If you ordered a small item, it will be shipped via UPS or FEDEX, in which case, delivery will follow UPS's or FEDEX's standard delivery procedure.

Deliveries:
Delivery times are estimates only and are subject to change without notice.  Out-of-stock and back-ordered items will be shipped when available.   Items may be dropped or discontinued without notice.

Cancellations and Returns:
All orders are final unless cancelled in writing within four days of the order.  Orders cancelled after four days are subject to a 30% restocking fee.  Cost of return for online merchandise is the sole responsibility of the customer. Return of goods will not be accepted without prior authorization and specific instructions from The Rustic Home Company.  All returned goods are subject to a 30% restocking fee.  The Rustic Home Company is not responsible for damage to goods in transit from delivery services (See Breakage, Loss or Damage).

International Orders:
All international orders are pre-paid only, via credit card or wire transfer.  International orders must contact The Rustic Home Company for shipping costs.

Shipping Breakage, Loss or Damage:
Merchandise is inspected and carefully packed before leaving our  warehouse.  It is the purchaser's responsibility to examine merchandise for damage before signing Carrier's Bill of Lading.  The Carrier/Delivery Service upon accepting shipment assumes the responsibility for safe delivery.  Therefore, claims for merchandise delivered broken or damaged must be reported directly to the Carrier and they will provide you with instructions on how to proceed with the claim.  WE CANNOT ASSUME RESPONSIBILITY FOR MERCHANDISE WHICH IS DAMAGED BY THE CARRIER.

Product Advice:
All items in the The Rustic Home Company collection are handcrafted and MAY VARY in finish, staining, coloration and size from others you  may have seen or received.  All solid wood products are subject to shrinkage, warping and seasonal cracks over time and will experience normal seasoning (remember, these were once living trees).  It must be remembered, however, that these occurrences are non structura and will not affect the durability of the piece.  In many cases these variances will enhance the beauty of the piece giving it a cherished, heirloom appearance.  Variances in wooden finishes, including worn edges, uneven planks, dents, scratches and nicks are considered a natural characteristic of the item's unique Handcrafted charm and beauty.

Given minimal care, The Rustic Home Company products will provide years of use.  Accessories are decorative in nature and not for use in the preparation or storage of food or for holding water.  Linings should be employed for same.  Unless specifically warranted for outdoor use, iron and wood products should be sheltered from the elements. Wood products will benefit from waxing every 3-6 months.  To remove water stains, apply a small amount of wax locally with fine steel wool, rub in the direction of the wood grain until stain disappears, allow to dry and buff with a soft cloth.  Use a high quality natural paste wax.